MOHRE Enquiry Services UAE | Labour Card, Work Permit & Complaint Help

Emirates Labour Help is a Dubai-based advisory service helping employees and employers across the UAE navigate MOHRE enquiries, labour complaints, work permit checks, and Wage Protection System verification — quickly, accurately, and in full compliance with UAE labour law.

Whether you are an employee in Dubai checking your labour card status, a contractor in Abu Dhabi verifying a work permit, or a business in Sharjah ensuring WPS compliance, we handle every MOHRE interaction on your behalf so nothing gets delayed or missed.

MOHRE plays a pivotal role in the UAE’s private-sector employment landscape. It regulates labour policies, monitors compliance through the Wage Protection System (WPS), supervises work permits and visas, and ensures both employees and employers follow UAE labour law.

Key MOHRE responsibilities include:

• Enforcement of labour laws and workplace standards
• Managing more enquiry status for labour cards, work permits, and contracts
• Overseeing salary transfers via the WPS program
• Handling labour disputes, including unpaid salaries, wrongful termination, and unsafe work conditions
• Providing direct access to employment information through Mohre e services

For employees, MOHRE ensures legal protection, salary transparency, and career continuity. For employers, MOHRE enforces compliance, reduces legal risks, and fosters trust in workforce management.

MOHRE enquiry services are official channels provided by the Ministry of Human Resources and Emiratisation (MOHRE) that give employees and employers verified access to employment records, labour card details, contract information, and complaint status.

In the UAE, MOHRE is the federal authority that regulates all private-sector employment. It enforces UAE Labour Law, supervises salary payments through the Wage Protection System (WPS), issues and renews work permits, and resolves disputes between employees and employers across all seven emirates.

Through MOHRE enquiry services, you can:

• Check outstanding fines or penalties linked to your file
• Confirm the validity and expiry date of your work permit or labour card
• View your registered employment contract, including salary, job title, and allowances
• Check whether your employer is WPS-compliant and whether salaries are being transferred on time
• File and track a labour complaint against an employer or employee
• Verify a company’s MOHRE registration and legal compliance status

MOHRE services are used daily by three groups across the UAE.

• Employees — particularly workers in Dubai, Sharjah, Ajman, and Abu Dhabi — use MOHRE enquiries to verify their employment status before renewing residency visas, confirm salary records in dispute situations, or check whether a new employer holds a valid MOHRE licence before signing a contract.

• Employers and HR teams use MOHRE enquiry services to confirm employee work permit validity, check WPS salary transfer records, and ensure their company remains compliant with UAE labour regulations to avoid fines that can reach AED 50,000 per violation.

• PRO officers and legal consultants use MOHRE platforms daily to manage workforce documentation, track permit renewals, and handle dispute filings on behalf of clients.

MOHRE provides several official access points depending on the type of enquiry and the urgency of your need.

MOHRE Website and E-Services Portal

The official MOHRE website (mohre.gov.ae) provides a full e-services portal for work permit checks, contract verification, company compliance searches, and WPS salary monitoring. You will need your Emirates ID number or labour card number to run most enquiries. Results are returned in real time with the employee’s registered details, permit validity dates, and employer information.

MOHRE Smart App

The MOHRE mobile application, available on iOS and Android, provides instant access to labour card status, WPS verification, complaint filing, and case tracking. The app supports Arabic and English and is the fastest way to run a MOHRE enquiry from Dubai or anywhere in the UAE without visiting a service centre.

MOHRE Service Centres

For complex cases — including document submission for new complaints, in-person mediation, or situations requiring original documents — MOHRE operates service centres in Dubai, Abu Dhabi, Sharjah, and other emirates. Walk-in and appointment-based visits are available.

MOHRE Call Centre

For immediate verbal assistance, the MOHRE enquiry number 800 60 connects you to the official call centre, available in Arabic and English during working hours.

Having the correct documents ready before starting an enquiry or filing a complaint prevents delays and ensures your case is processed in the shortest possible time.

For a standard MOHRE enquiry, you will typically need:

• Emirates ID (original or number)
• Labour card or work permit number
• Passport copy (for non-citizen employees)
• Signed employment contract or a copy of the offer letter

For labour complaint submissions, additional documents strengthen your case significantly:

• Salary slips or bank transfer records showing payment dates
• Employment offer letter and signed contract with agreed terms
• Correspondence with the employer (emails, WhatsApp messages, letters)
• Photographs or medical reports for workplace safety complaints
• Termination letter or end-of-service calculation if applicable

Employees in the UAE have the legal right to file a formal complaint with MOHRE against any private-sector employer. The complaint process is free of charge, legally protected, and accessible in multiple ways.

Step-by-Step MOHRE Complaint Process

Step 1 — Submit your complaint. File online via the MOHRE e-services portal, through the MOHRE smart app, or in person at a service centre. Attach all supporting documents at submission to avoid follow-up requests.

Step 2 — Initial review. MOHRE reviews your complaint and notifies both parties within a short window. Most complaints receive an initial response within 2–3 working days.

Step 3 — Mediation. MOHRE assigns a labour specialist who contacts both the employee and employer to attempt an amicable resolution. This stage typically concludes within 10 working days for standard cases.

Step 4 — Labour Court escalation. If mediation fails, MOHRE forwards the full case file — including all documentation and mediation records — to the Labour Court for legal judgment. Employees are protected from employer retaliation under the UAE Labour Law (Federal Decree-Law No. 33 of 2021) throughout this process.

Common Issues MOHRE Resolves

• Delayed or unpaid salaries in violation of the Wage Protection System
• Wrongful termination without proper notice or end-of-service benefits
• Employer’s refusal to release work permit for job transfer or resignation
• Breach of employment contract terms, including salary reduction or role changes
• Unsafe working conditions or denial of annual leave entitlements
• Employer withholding of the employee’s passport (illegal under UAE law)

MOHRE first attempts dispute resolution through mediation. If no agreement is reached, the case escalates to the Labour Court. Employees are protected under UAE law, and MOHRE provides detailed reports to strengthen claims.

Employers also benefit, as MOHRE guidance reduces legal risks, ensures compliance, and fosters workforce trust. Mohre e services and inquiry services in the UAE allow both parties to monitor the progress of complaints efficiently.

Our team at Emirates Labour Help has supported employees and employers across Dubai, Abu Dhabi, Sharjah, and Ras Al Khaimah since 2014. Here is why clients consistently trust us with their MOHRE interactions.

• For employees: We verify your labour card and work permit status, review your employment contract for discrepancies, prepare and file complaint documentation correctly the first time, and track your case through mediation and court proceedings if needed. Employees we assist resolve disputes faster because submissions are complete and professionally structured.

• For employers and HR teams: We audit your WPS compliance records, verify employee permit validity across your workforce, and advise on corrective actions before MOHRE inspections. Employers who maintain clean MOHRE records avoid fines and retain workforce trust — both of which directly impact business continuity.

Our MOHRE advisory services support clients across all seven emirates, with primary operations in:

• Dubai — including Business Bay, Deira, Al Quoz, and Jebel Ali Free Zone
• Abu Dhabi — including the city centre, Mussafah, and Khalifa Industrial Zone
• Sharjah — including industrial and commercial zones
• Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain — full remote support available

To maximize efficiency and avoid delays:

• Keep all personal and employment documents updated
• Track your Mohre enquiry status regularly
• Use official platforms for offer inquiry, MOHRE, complaint filing, and WPS verification
• Follow up using the Mohre enquiry number or service centres for complex issues

MOHRE enquiry services in the UAE 2026 provide transparency, legal protection, and operational efficiency for both employees and employers. Employees can monitor salaries, contracts, and complaints, while employers can maintain compliance and protect workforce trust.

Our Mohre inquiry Services simplify these processes, ensuring accurate results, rapid dispute resolution, and complete compliance with UAE labour laws. By using MOHRE services, you can confidently manage your employment journey, prevent legal issues, and focus on growth and career development.