MOHRE Complaint – File & Track Labour Disputes in the UAE

The Ministry of Human Resources and Emiratisation (MOHRE) is the official authority in the UAE for resolving labour disputes between employees and employers. From salary delays to unfair dismissal and end-of-service benefits, MOHRE provides legal mechanisms that protect the rights of workers and guide companies in compliance with the UAE Labour Law.

This page gives you a structured overview of when you can file a MOHRE complaint, the official channels available, and how to track the progress of your case until resolution.

You can approach MOHRE if your workplace rights are violated. Common cases include:

Reason for Complaint	Explanation
Salary Delayed/Unpaid	Employer delays or withholds wages beyond legal deadline.
No Leave Granted	Denial of annual leave or public holiday entitlement.
Unsafe Workplace	Employer fails to provide safe and healthy working conditions.
Passport Withheld	Employer delays or withholds wages beyond the legal deadline.
Forced Visa Fees	Employer asks employee to pay for work visa costs.
Maternity Leave Denied	The pregnant worker was not granted the legally mandated maternity leave period.
Excessive Working Hours	Working more than 8–9 hours a day without overtime compensation.
Gratuity Not Paid	End-of-service benefits not provided despite eligibility.
Termination Issues	End-of-service benefits were not provided despite eligibility.

Step 1: MOHRE Call Centre (600 590 000 / 800 60)

• Employees and employers can register complaints by phone. The multilingual team responds directly, and unresolved cases are escalated to MOHRE’s legal division.

Step 2: MOHRE Labour Complaint Online

• Visit the official MOHRE website.
• And click on Services.

• From the Service Directory, select Services for Employees.
• Choose Register Labour Complaint and press Start Service.

• Please enter your Name and Mobile Number.

• Then verify using the OTP code.

• Select one of the following options to retrieve your record:
  • Labour Card Number
  • Passport Number with Nationality
  • Full Name, Gender, Nationality, and Date of Birth

• From the list, select your Employer/Company.
• Complete the complaint form by confirming:
  • Employment contract details
  • Salary as per WPS records
  • Complaint type (salary delay, termination, end of service, etc.)
  • Additional remarks or evidence
• Submit the form and get your Complaint Reference Number for tracking.

Step 3: Tawafouq Service Centres

• Accredited by MOHRE, Tawafouq centres mediate disputes within two weeks. If a resolution is not reached, the case is automatically transferred to the Labour Court.

Step 4: Labour Court Proceedings

• MOHRE issues a referral letter for the case. The Labour Court then hears the dispute, supported by MOHRE’s legal notes, and issues a binding judgment under Federal Decree-Law No. 33 of 2021.

To make dispute resolution faster, MOHRE has introduced a video call service:

• Accessible via the MOHRE App or official WhatsApp (600590000).
• Choose “Establishments & Workers” → “Video Call” option.
• Submit a short form and join a live session with a labour consultant.
• Service timings: Monday–Thursday (7:30 am – 3 pm), Friday (7:30 am – 12 pm).

This system provides face-to-face legal guidance without visiting a service centre.

• Via MOHRE App/Website → Enter your case reference to view updates.
• By Phone → Call the helpline and provide your complaint number.
• Through Tawafouq Centre → Request a printed update on your complaint status.

• For Employers: Contract renewal, new work permit requests, bank guarantee refunds, and recruitment monitoring.
• For Employees: File complaints, view labour contracts, track case updates, and access UAE Labour Law guidance.
• Login & Registration: Quick access through UAE Pass.

1. Acknowledgement – MOHRE sends a confirmation SMS/email with a case reference.
2. Investigation & Mediation – Complaint is assigned to a legal officer; both parties are contacted.
3. Resolution at Tawafouq Centre – Attempted within 14 days.
4. Referral to Labour Court – If unresolved, MOHRE transfers the file for judicial proceedings.

• Small Claims (under AED 50,000) → Decided directly by MOHRE without court involvement.
• Court Hearings → Typically scheduled within 3–10 days of referral.
• Final Judgement → Issued based on submitted documents, contracts, and MOHRE reports.

• Collect all evidence: employment contract, salary slips, termination letters, correspondence.
• File complaints promptly within 30 days of violation.
• Keep communication factual and clear.
• Use only official MOHRE channels (website, app, call centre, Tawafouq centres).

The MOHRE complaint system allows workers in the UAE to protect their rights under the UAE Labour Law. By offering multiple channels, call centres, online forms, Tawafouq centres, and the new video call service, MOHRE ensures fair, fast, and transparent dispute resolution.

Whether you are an employee facing workplace issues or an employer, to search for compliance, knowing the official process helps you protect your rights and responsibilities in the UAE labour market.