Labor Claims And Advisory Center – UAE

The Labor Claims and Advisory Center, managed by the Ministry of Human Resources & Emiratisation (MOHRE), assists employees and employers in addressing employment-related issues. Whether it’s delayed salaries, unpaid overtime, unfair dismissal, or contractual disputes, our call centre provides free legal advice and guidance in Arabic, English, and Urdu.

1- Free Legal Advice on UAE Labour Law

• Our experts provide guidance on Federal Decree-Law No. 33/2021, helping you understand your rights and responsibilities. Employees and employers can access professional support for issues such as salary delays, employment contracts, and workplace disputes.

2- Filing and Tracking Labour Complaints

• You can submit new complaints or follow up on existing cases via our call centre 80084, ensuring transparency and timely resolution. Each complaint is securely registered and monitored.

3- Amicable Mediation

• Our trained mediators help resolve disputes between employees and employers fairly, avoiding prolonged legal proceedings while safeguarding your rights.

1- Mainland Employees

• Employees in UAE mainland companies can raise issues directly with MOHRE. Common complaints include non-payment of wages, workplace harassment, and unfair dismissal.

3- Free Zone Employees

• Employees in Dubai Free Zones or other UAE free zones should contact their respective Free Zone Authority first. A referral letter or Non-Objection Certificate (NOC) allows filing with MOHRE if mediation fails.

4- Required Documents

• Passport copy
• Emirates ID
• Employment contract
• Referral letter (for free zone employees)

• MOHRE first attempts mediation to resolve disputes efficiently.
• Claims below AED 50,000 can receive a binding MOHRE decision.
• Claims above AED 50,000 are referred to court with a No Objection Certificate.
• Resolution timeline: Typically, within 14 days.
• Appeals can be made to the Court of Appeal within 15 working days if necessary.

1- Wage Protection System (WPS)

• The WPS ensures timely salary payment and minimizes common disputes.

2- Employment Contracts and Work Permits

• Clear, registered employment contracts and proper work permit procedures prevent misunderstandings and protect legal rights.

3- Emiratisation Compliance

• Employers and employees are guided on UAE Emiratisation policies, ensuring compliance and promoting workplace diversity.

1- Employer Tips

• Maintain transparent communication
• Follow the UAE labour law
• Keep employment records
• Conduct regular HR training

2- Employee Tips

• Understand employment contracts
• Know your legal rights
• Document workplace interactions
• Seek guidance promptly from MOHRE or the Labor Claims Center

• Toll-Free Number: 80084
• Languages Supported: Arabic, English, Urdu
• Operating Hours: 8 am–8 pm, Monday to Saturday

Services Provided:

• Filing new complaints
• Following up on active complaints
• Free legal guidance
• Mediation support

After-Hours Support: MOHRE App or WhatsApp 600590000