How to Recover a UAE Pass Account – Complete Step-by-Step Guide

Lost access to your UAE Pass account? Whether you forgot your PIN, lost your phone, or face login errors, you can recover your account safely and quickly. This guide will show you how to recover your UAE Pass account using the official app or at a UAE Pass kiosk, with clear steps and tips to prevent future issues.

UAE Pass is the official digital identity for residents, citizens, and visitors in the UAE. It connects you securely to government services, banking portals, and digital signatures.

Losing access to your UAE Pass account can prevent you from using these services. Understanding how to recover your UAE Pass account ensures you stay connected without losing data.

Knowing why accounts become inaccessible helps you recover them efficiently.

1: Forgot Your UAE Pass PIN

• The most common reason for login issues.
• You can reset your PIN via the app or kiosk.

2: UAE Pass App Not Working

• App errors or outdated versions may block login.
• Reinstallation and recovery steps resolve most issues.

3: Lost or Changed Mobile Number

• If your registered phone number is inactive, alternative recovery methods using Emirates ID or email can help.

4: Lost Phone or Logging in on a New Device

• You can remove your profile from the old device and recover it on a new one using official recovery steps.

5: Account Locked After Multiple Failed Attempts

• Security features may temporarily lock accounts.
• Recovery steps restore access safely.

Follow these steps to recover your UAE Pass account securely:

Step 1 – Download the Official UAE Pass App

• Available on [Google Play Store] and [Apple App Store]

Step 2 – Open the App and Select “I Have an Existing Account”

• Choose your preferred language
• Accept the Terms and Conditions

Step 3 – Enter Account Information

• Enter your registered email address, mobile number, or Emirates ID
• Press Continue to verify your identity

Step 4 – Verify Identity

• Complete facial biometric verification using your mobile camera
• Confirmation message: “Verification Successful.”

Step 5 – Create a New PIN

• Set a new PIN for login
• Confirmation: “Account Recovered Successfully”

If you cannot access the app, you can recover your account at a kiosk.

Step 1 – Locate the Nearest Kiosk

• Use the [UAE Pass kiosk locator] to find a kiosk nearby

Step 2 – Verify Identity

• Insert your Emirates ID into the kiosk card reader
• Follow the on-screen instructions

Step 3 – Recover Your Account

• Remove your profile from any other device
• Create a new PIN to regain access

• Reinstall the UAE Pass app if needed
• Select “I Have an Existing Account”
• Verify your phone number or email via OTP
• Set a new PIN

Your account will be restored without losing your information

• Use Emirates ID verification at a kiosk
• Complete biometric verification if required
• Contact UAE Pass support if further assistance is needed

• Reinstall the UAE Pass app
• Check for updates and install the latest version
• Verify your phone camera for facial recognition
• Ensure a stable internet connection
• Follow the official recovery steps carefully

• Keep your mobile number and email updated
• Enable facial or fingerprint verification for secure login
• Use a strong but memorable PIN
• Never share your login details

Recovering your UAE Pass account is fully secure:

• Managed by the UAE government
• Uses biometric verification for protection
• No third-party access
• Avoid unofficial recovery services to prevent fraud

Follow the steps above carefully. For any issues, visit an official UAE Pass kiosk or contact UAE Pass support.

With the official steps, your UAE Pass account can be safely restored, ensuring uninterrupted access to government and financial services.